We are sorry to hear that you have a problem with it.
There could be a few reasons why you can not start chatting with us. Please try to follow next few solutions in order to resolve it:
1. Try fully reloading your browser window while you are on our webpage: use Ctrl+F5 for this operation.
2. Make sure that none of your Anti-Malware software is not blocking java scripts on our website. Please try temporarily disable such software (Malwarebytes, Norton, Kasperskiy etc.) and fully reload your browser.
3. Try to open a website in a different browser. We strongly recommend to use Google Chrome for the best experience on our website. www.google.com/intl/en_us/chrome/browser/
4. One of your browser extensions/add-ons may interfere with the java scripts on our website. If changing browsers did not help, please try to use Google Chrome in Incognito Mode. Quick tutorial: https://support.google.com/chrome/answer/95464?hl=en
5. Make sure that Java is enabled and up to date. (If you use Google Chrome's latest version -- it includes the latest Java already). Quick tutorial: http://java.com/en/download/help/enable_browser.xml
We hope to chat with you soon :)